Privacy Policy

Last updated: 25 December 2025

1. Introduction

CoachDeploy ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

We are the data controller for the personal data we process. For data processed on behalf of our Business Users (fitness trainers), we act as a data processor.

2. Information We Collect

Information You Provide

  • Account Information: Name, email address, password, business name
  • Profile Information: Phone number, address, profile photo
  • Payment Information: Billing address, payment card details (processed by Stripe)
  • Content: Videos, images, and text you upload to the platform
  • Communications: Messages and correspondence with us or through the platform

Information Collected Automatically

  • Device Information: IP address, browser type, operating system
  • Usage Information: Pages visited, features used, time spent
  • Cookies: Session and preference cookies (see Section 7)

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative messages (account, security, updates)
  • Respond to your inquiries and provide customer support
  • Send marketing communications (with your consent)
  • Monitor and analyze usage patterns to improve the platform
  • Detect, prevent, and address fraud and security issues
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your data based on:

  • Contract: To provide services you've requested
  • Consent: For marketing communications and cookies
  • Legitimate Interests: To improve our services and prevent fraud
  • Legal Obligation: To comply with applicable laws

5. Information Sharing

We may share your information with:

  • Service Providers: Third parties who perform services on our behalf (hosting, payment processing, email delivery)
  • Business Users: Trainers can see information from clients who book through their site
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

  • Account Data: Retained while your account is active and for 30 days after deletion
  • Transaction Data: Retained for 7 years for legal and accounting purposes
  • Usage Data: Aggregated data may be retained indefinitely
  • Marketing Preferences: Until you withdraw consent

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Essential Cookies: Required for the platform to function (authentication, security)
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Understand how you use our platform

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

8. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Request limited processing of your data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise these rights, contact us at privacy@pt-hub.com or use the data export feature in your account settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit (TLS) and at rest
  • Regular security assessments and audits
  • Access controls and authentication
  • Employee training on data protection

While we strive to protect your data, no method of transmission or storage is 100% secure.

10. International Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, when transferring data internationally.

11. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

12. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. Your continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions or to exercise your rights, contact us:

You also have the right to lodge a complaint with a supervisory authority, such as the UK Information Commissioner's Office (ICO).